Support
Complaints & Grievance Redressal
We take every concern seriously. Follow the steps below to raise an issue or escalate to the Grievance Officer.
RBW Batwala, operated by BATWALA ENTERPRISES, is a third‑party mediator that helps customers discover and source handcrafted products. If you have any complaint about our communication, guidance, or website, please use the process below.
Company Details
- Brand RBW Batwala
- Entity BATWALA ENTERPRISES
- Contact AQUIL BATWALA
- Website rbatwala.online
- Email cs@rbatwala.online
How to Raise a Complaint
1
Email us
Send details to cs@rbatwala.online. Include your name, phone, and a clear description with screenshots (if any).
2
Call us
For urgent matters, call +91 8109815196. We may ask you to follow up via email for records.
Resolution Timelines
- • Acknowledgement: within 48 hours.
- • Resolution target: within 15 working days.
- • If additional time is needed, we will share status updates and the expected resolution date.
Escalation
If your issue remains unresolved after 15 working days, reply to the same email thread with the word ESCALATION in the subject. Your case will be reviewed by the Grievance Officer.
Grievance Officer
AQUIL BATWALA — cs@rbatwala.online
Important Notes
- • We are not a manufacturer or marketplace; product quality, availability, and shipping are decided by respective artisans or partners.
- • For product‑specific complaints (defects, delivery, returns), please contact the artisan or partner directly. We can guide you to the right channels.
- • All trademarks and craft names belong to their respective owners or artisan communities.