Privacy Policy
Last updated:
This Privacy Policy explains how RBW Batwala operated by BATWALA ENTERPRISES (“we”, “us”, “our”) collects, uses, and protects your personal information. We work as a third‑party mediator helping customers discover and source handcrafted products from Indian artisans and vetted partners. We are not a manufacturer or marketplace operator.
ℹ Who We Are
- Brand RBW Batwala
- Entity BATWALA ENTERPRISES
- Contact AQUIL BATWALA
- Website rbatwala.online
- Email cs@rbatwala.online
📋 Information We Collect
- • Contact details: name, phone, email, city
- • Preferences: product or collection of interest, quantity, preferred contact time, notes you submit
How We Use Your Information
- • Process your product inquiry and connect you with artisans or vetted partners
- • Contact you via phone, SMS, RCS, WhatsApp, or email with your consent
- • Confirm availability, price, shipping, and customisation options
- • Improve our services and website
Lawful Basis
We process personal data based on your consent, performance of a service requested by you, and our legitimate interests in operating and improving our services.
Consent for Communications
By submitting our request form, you authorize us and our partners to contact you about handcrafted product availability, quotes, and purchase support. You may withdraw consent at any time by replying STOP or contacting us at cs@rbatwala.online.
Data Sharing
We may share your information with artisans and vetted partners solely to process your product inquiry or provide guidance. We do not sell your data.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your data. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us at cs@rbatwala.online.
Cookies
We may use cookies for analytics and performance. You can control cookies via your browser settings.
Children's Privacy
Our services are intended for adults. We do not knowingly collect data from children under 18.
Updates to This Policy
We may update this policy from time to time. The updated date will be shown at the top of this page.
Contact & Grievance
We aim to acknowledge complaints within 48 hours and resolve them within 15 working days.